Hey there! Welcome to our FAQs page where you'll find answers to some of the most common questions about our shop, your orders, and roller skating in general. Can't find what you're looking for? No problem! Just shoot us a message and we'll be happy to help you out.

When can I expect my order to be shipped?

Orders are processed and shipped within 1-2 business days unless stated otherwise on the product page. This means that once you place your order, it will typically take 1-2 business days for it to be packaged and posted. Please note that this is just an estimate and actual shipping times may vary based on various factors such as location, shipping method, and other conditions.

Can I make changes to my order after it has been placed?

If you need to modify or cancel your order, please reach out to us as soon as possible. We will do our best to accommodate your request as long as the order has not yet been shipped. Please note that once an order has been shipped, it cannot be changed or cancelled.

What are roller skates made of?

Roller skates are typically constructed from a mix of materials such as plastic, metal, leather, and rubber. To get information about the specific materials used in a particular pair of roller skates, review the product description before making your purchase.

What type of wheels are best for roller skating?

The type of wheel that's best for roller skating depends on the surface you'll be skating on and your personal preference. Hard wheels are best for smooth surfaces, while soft wheels provide better grip on rough surfaces.

How should my roller skates fit?

It is important that your roller skates fit snugly, but are not too tight, as this can lead to discomfort and limited mobility. Alternatively, if the skates are too loose, this can negatively impact your stability and control.

As a general guideline, it is important to note that the sides/width of your skates tend to loosen up with wear (particularly with leather models) while the length of the boot will remain the same.

How do I know what size roller skates to buy?

To find the best fit for a specific roller skate model, it's important to refer to the size chart provided. The most accurate way to determine your size is by measuring the length of your feet (with socks on) and then finding that measurement on the size chart.

What type of surface is best for roller skating?

Roller skating can be enjoyed on a variety of surfaces including concrete, asphalt, and smooth indoor surfaces like wood or sport tile. It's important to note that outdoor surfaces may have more cracks and rough areas, making them a bit more challenging for skating. To ensure a smooth and enjoyable roller skating experience on any surface, it's recommended to use wheels that are specially designed for that surface.

How do I start roller skating?

Start by wearing protective gear, including a helmet, wrist guards, elbow pads, and knee pads. Begin on a flat surface and practice balancing and rolling forwards and backward. As you become more confident, you can start trying turns, stops, and other tricks.

What is the difference between quad skates and inline skates?

Quad skates have four wheels arranged in two rows, while inline skates have four or more wheels arranged in a single line. Quad skates are generally easier to balance on, but both options are super fun and easy to learn!

How do I take care of my roller skates?

Regular maintenance and cleaning will help extend the life of your roller skates. Store them in a dry place, lubricate the bearings periodically and replace the wheels and stoppers when they become worn or damaged.